Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kryoza@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kryoza@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping Liability Core Rules
1.Merchant Responsibility (This website covers the full return shipping cost)
In case of returns or exchanges due to reasons not attributable to the customer personally, all return shipping costs will be fully covered by this website, without charging the customer any fees: quality issues of the product upon leaving the factory, damage or breakage during transportation, incorrect/missing/damaged shipment of goods, significant discrepancy between the received goods and the website description, functional failure and inability to use the goods normally.
The customer only needs to provide clear photos, videos of the problem, or proof of damage in the logistics, and after review, this website will provide a free prepaid return label. The customer does not need to pay any shipping fees in advance. Just send the goods back to the designated address.
2.Customer Personal Reasons (The customer bears the return shipping cost themselves)
If the customer applies for a return due to personal subjective reasons, including but not limited to: not liking it, not fitting the size, color difference not expected, impulse purchase, mistaken purchase, not needing the goods, etc., all return shipping costs will be borne by the customer themselves.
The customer can choose to send the goods back by themselves or contact the customer service to obtain a return channel. All logistics costs and transportation risks are borne by the customer. When the website refunds, it can deduct the standard return shipping cost according to the customer's needs. The specific cost will be informed by the customer service in real time.
II. Basic Requirements for Returns
1. Regular goods are eligible for return within 30 days after arrival, and all returned goods must be in brand new condition, unused, without damage, with complete labels and accessories, and not affecting secondary sales. Otherwise, this website has the right to refuse the return and refund.
2. All returns must be submitted a return application to the customer service of this website in advance. Packages returned privately, without a logistics tracking number, or with an incorrect return address, will not be signed for or processed for a refund by this website.
III. Refund and Shipping Cost Supplementary Notes
1.Merchant Responsibility Return: After the goods are verified and signed for without errors, the full refund of the product price + reimbursement of the full return shipping cost will be made, without any handling fees or storage fees.
2.Personal Responsibility Return: Only the product price will be refunded. The return shipping cost, round-trip customs fees, and additional logistics fees will not be refunded.
3. Orders lost or damaged during transportation and not within the scope of logistics claims will be determined based on the responsibility attribution to determine the shipping cost and refund plan.
4. This website does not charge any return handling fees, storage management fees, or any hidden charges. All charging items are publicly announced in advance, and there are no hidden consumption.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kryoza@outlook.com.