Shipping policy

Shipping Policy

Store Name：【Kryoza】

Last Updated: 2026

1. Order Processing Time

All orders will be processed within 2–5 business days after payment confirmation.
  • Orders placed on weekends, public holidays or sales peak periods will be shipped on the next working day.
  • High order volume during holidays or promotions may extend processing time by 1–3 days, we will send email notifications for delayed orders.
  • Processing time does NOT include shipping transit time.

2. Shipping Methods & Transit Time

  • Domestic US Shipping (For US local warehouse only).
  • Standard Shipping:  3–7 business days.
  • Free Shipping for orders.

3. Tracking Information

Once your parcel is dispatched, you will receive a shipment confirmation email with tracking number and tracking link within 24 hours.
  • Tracking updates may take 2–5 working days to sync after shipment.
  • If no tracking updates for over 10 days, please contact our customer service.

4. Customs, Duties & Import Taxes 

We ship on DDU (Delivered Duty Unpaid) terms:
  • All import customs duties, VAT, clearance fees and local taxes at destination country are the buyer’s sole responsibility.
  • Customs authorities randomly inspect packages, tax rates depend on local customs rules and commodity HS code.
  • If buyer refuses to pay duties and rejects the package upon delivery:
    1. The parcel will be returned to origin with high return freight cost deducted from your refund.
    2. We reserve the right to charge return shipping fee and processing fee from your original payment.
  • For DDP tax-included shipping (if you offer): All import taxes are pre-collected at checkout, no extra fee on delivery.

5. Lost, Stolen or Damaged Packages

  1. Lost Package: Please wait at least 30 business days after shipment before filing a missing package claim. We will assist to open an investigation with carrier. Refund or reshipment will be arranged after carrier confirms loss.
  2. Stolen Package: Once tracking shows “delivered”, we are not liable for theft at delivery address. We recommend using secure delivery address or mailbox.
  3. Damaged Goods: Take clear photos of damaged items and outer package within 48 hours after receiving, send to our support for replacement or partial refund.

6. Address Modification & Failed Delivery

  • Address changes are only allowed before order shipment; extra address correction fee may apply.
  • Incorrect, incomplete or undeliverable address caused return, all return shipping costs shall be borne by the buyer.

7. Shipping for Returns & Exchanges

Customers are responsible for all return shipping fees unless the error is caused by our side (wrong item, defective product). Return address will be provided by support ticket only.

8. Contact Us

Email: kryoza@gmail.com

Response Time: Within 24 business hours